Terms and Conditions

Phone Order / Store Hours - (Central Time Zone)
(Closed Noon to 1pm for LUNCH Monday thru Friday)
Monday - Wednesday.....10am - 6pm
Thursday.....10am - 3pm
Friday.....10am - 5pm
Saturday..........10am - 1pm (most Saturdays)

Phone Orders
Toll Free (800) 826-8648
Local (817) 741-3838

[email protected]

Young Musicians, Inc.
P.O. Box 2407
Keller, TX 76244

Young Musicians, Inc.
5901 Park Vista Cir #111
Keller, TX 76244

Most customers order via our internet website young-musicians.com. It is convenient and always available. Should you be looking for an item you do not find on our site you can send us an email inquiry or call and perhaps we can help locate what you are looking for.

Any item not displayed on our website is considered a special order item. Special order items are non-returnable and non-refundable. Clearance items are often a one-of-a-kind and available while quantities last.

On occasion one or more of the items you purchase may be out of stock and be placed on back order. The back ordered item(s) will be indicated on your invoice copy. We will fill your back order as quickly as possible. If there are items you need that you absolutely must have and must have by a specific date it will be necessary for you to place your order by phone. This will allow us to give a confirmation that what you want is indeed in stock and can ship out. As you can imagine it is not likely that any company will have all items in stock all the time. So, if you need items and they need to be delivered by a specific date - you must place the order by phone (calling us during regular business hours and speaking to us in person). We will do our best to meet your expectations. Please remember that you will need to need calculate for the shipping transit time.

Re-Order Status
Items ordered which may not be in stock for an extended period of time may be marked as Re-Order. In this case it will be necessary to re-order that item again at a later date.

Payment Terms
Payment for your order may be made by Visa, MasterCard, Discover or American Express. For orders placed by US Mail a check or money order, payable in U.S. funds drawn on a U.S. bank must accompany each order Add 8.25% sales tax on orders purchased by or shipped to any Texas address. Canadian and International orders MUST pay by Visa or MasterCard - Discover Card is NOT accepted for International Orders. We do not accept COD Orders. Shipping charges are subject to change without notice. There is a $45 fee on any NSF returned check.

Return Policy
You have up to 7 days after the receipt of your order to phone or email for a "Return Authorization" (except strings once installed). Once you have been issued a "Return Authorization" your order must be received at our warehouse within 10 days from that point. Any orders received more than 14 days after the issue of a "Return Authorization" are eligible for store credit only. We are not obligated to accept any return authorized or otherwise after the 14 day period has expired. Only after our inspection of an authorized return, it will be determine if it qualifies for refund, store credit or exchange.
All items returned are subject to a minimum $10.00 restocking fee per item. Some products become personalized after use and are not returnable. Instrument strings may not be returned if opened and / or after being installed. We do not refund shipping charges for items you return - the full cost of returning and packaging them is at your expense.
Products returned to us without our prior return authorization will be refused. An authorized return item MUST be received in like-new condition. This includes all original and undamaged product packaging, etc. Package your return securely to prevent damage. We also suggest you insure your return for it's appropriate value for your protection. On an enclosed note please reference your Order Number / Invoice Number and write a brief description about the return. Please indicate the "Return Authorization" number you received on the outside of you package.

Package Return Due to Incorrect Address or Non Pick Up at an Access Point
It is your responsibility to provide an accurate and correct shipping address - therefore if an order is returned because it is not deliverable, you are responsible to cover the shipping charges (both to and from) even if you have received a free shipping offer. If the delivery company (UPS, FedEx makes and attempt to deliver your order and you there is no one to accept it followed by the delivery company choosing to forward your package to a local "Access Point" it is your responsibility to go to that Access Point and pick up the package.
You will be responsible for the shipping charges (to and from) along with the restocking.

International Orders
Most international orders can ship via First Class International Mail if they are under 4 lbs. It is typical in most cases that our website shipping calculator will over estimate the shipping cost for foreign orders. Please know that we will adjust the shipping to be in line with actual cost on each foreign order and you will be fairly charged. Packages will each have a unique customs/tracking number. Orders can only be fully tracked step by step if they are sent by Express International Mail. The customer must bear the loss if an International Order is lost or damaged - unless you ask for and pay for Insurance Coverage (which is not available in all countries).

Shortages, damaged items or defective items must be reported within 3 business days of receiving your order.

Limits and Exclusions

Although every reasonable precaution is taken, errors in prices, descriptions and or illustrations do occur. We reserve the right to correct such errors without obligation.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.young-musicians.com. The collective work includes works that are licensed to www.young-musicians.com. Copyright 2003, www.young-musicians.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.young-musicians.com or purchasing www.young-musicians.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.young-musicians.com or to purchase www.young-musicians.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.young-musicians.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of www.young-musicians.com used in the site are trademarks or registered trademarks of www.young-musicians.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.young-musicians.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.young-musicians.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.young-musicians.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
www.young-musicians.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.young-musicians.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.young-musicians.com product is mistakenly listed at an incorrect price, www.young-musicians.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.young-musicians.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.young-musicians.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.young-musicians.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

www.young-musicians.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.young-musicians.com.

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.young-musicians.com products) shall be in the state or federal courts located in Tarrant County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.young-musicians.com products) must be commenced within one (1) year after the claim or cause of action arises. www.young-musicians.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.young-musicians.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.young-musicians.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.young-musicians.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.young-musicians.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.young-musicians.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.young-musicians.com in its sole discretion.

You agree to indemnify, defend, and hold harmless www.young-musicians.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.young-musicians.com may link to sites operated by third parties. However, even if the third party is affiliated with www.young-musicians.com, www.young-musicians.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.young-musicians.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.young-musicians.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).