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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When orders ship:
All times are based on the Central Time Zone

Monday to Thursday before 12 PM
Online orders placed and received before Noon (Monday through Thursday) will process that day and will be scheduled to ship out the following business day.

Thursday after 12 PM to Saturday before 12 PM
Online orders placed and received after Noon on Thursday through Noon on Saturday will process over the weekend and will be scheduled to ship on Monday.

Saturday after 12 PM thru Sunday
Online orders placed and received Saturday after Noon and anytime on Sunday will process on Monday and be scheduled to ship out on Tuesday.

This schedule applies to all orders. Holidays, severe weather, days we are closed and interruption in service by transportation carriers can affect scheduled delivery times. A small handling charge is added to all methods of shipping. Shipping charges are subject to change without notice. The display of any item on our website is not a guarantee that it is in stock at the time the order is placed. Some items may be back ordered and then shipped to you as soon as possible. (We do not back order items for international shipments). Some items in our store are drop shipped from other locations.

Domestic Shipping:
Figuring your shipping / handling charges has never been easier! Our new real-time web shipping system calculates the shipping / handling charges on your order based on the weight, size and location it is being shipped to. You now have the convenience of selecting how to send your order, by UPS or USPS, and knowing what the charges will be! Simply add items to your shopping cart as usual, then during the checkout you will have the option to choose which carrier you want (UPS or USPS) and the speed of service associated with that carrier. No more confusing shipping charts! A simple and straightforward ability to choose what you want and know the price.

Any item that is sold with a free shipping offer may be sent by UPS Ground or USPS 1st Class Mail at our discretion.

If shipping orders to multiple locations, multiple shipping charges will be incurred.

International Shipping:
All our loyal international customers know from experience how reasonable we are about shipping / handling charges. Our new website now estimates the shipping / handling charges to ship your order to you by US Mail (USPS). Because there are so many variables when dealing with international mail - an estimate is very helpful to you.

If you are outside the USA we encourage you to go ahead and place your order and choose the level of service you desire. For example you will usually be able to choose from Express Mail, Priority International Mail and First Class International Mail. Because our new shipping system calculates your order based on weight and size it may limit the choices of service you have. For example, if a package is over 4 pounds it will not be able to ship First Class International, but must ship Priority Mail International or Express. There are numerous variables through the mail and they all differ from country to country.

Make your product selections and complete the order as usual. We will then Pre-Authorize the expected order total through the secure electronic credit card system. If the web estimate was too high we will make an adjustment to lower your final charge. In some cases the shipping estimate may be a bit low, so we would charge your credit card for the difference. Either way it is our desire to charge you for shipping / handling as close to the real shipping charge as possible Yes, we do add on a few dollars to compensate for the packing material and our time. You can rest assured that it is our goal to charge you a reasonable fee for the overall shipping / handling experience.

Orders with a destination outside the USA are typically sent by USPS Insured Mail. Insurance on packages is not available to all countries. If a package becomes lost or damaged and could not be insured, the customers bears the loss. In accordance with the law, we declare to customs the contents and value of each package. Duties or tariffs on packages vary for each country. Payment for orders to be shipped outside the USA must be paid for by Visa or MasterCard. Payment by Discover Card is NOT accepted for International orders. We do not back-order items for orders that ship to locations outside the USA.

I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.